Effective Date: 10th March, 2025
Last Updated: 10th March, 2025

Welcome to TalentGro LMS (https://talentgrolms.com), a platform owned and operated by TalentGro Global Private Limited (https://talentgroglobal.com).

This Privacy Policy explains how we collect, use, share, and protect your information when you access our platform. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

• Company Name: TalentGro Global Private Limited
• Registered Address: 40 A/4, Savitry Enclave, VIP Rd, Zirakpur, Punjab, 140603, India
• Support Email: talentgroglobal@gmail.com
• Business Inquiry Email: contact@talentgroglobal.com
• Phone: +91 79866 67827, +91 98888 77722

TalentGro LMS is an online learning platform offering free and paid courses, workshops, and masterclasses for individuals, students, professionals, schools, colleges, and universities.

2. Information We Collect

When you use TalentGro LMS, we may collect the following types of information:

A. Information You Provide Directly

1. Personal Information: Name, email, phone number, location, and profile details when registering.
2. Payment Details: When you purchase courses, Razorpay processes your credit card, debit card, UPI, or bank transfer details. We do not store payment information.
3. Course & Interaction Data: Enrolled courses, participation in discussions, feedback, quiz results, and submitted assignments.
4. Support Requests: If you contact us via email or phone, we collect your name, issue details, and communication history for support purposes.

B. Information Collected Automatically

1. Log Data: IP address, browser type, device information, pages visited, and timestamps.
2. Cookies & Tracking Technologies: We use cookies, pixels, and analytics tools (Google Analytics, Facebook Pixel) to track user behavior and improve experience.
3. Location Data: If enabled, we may collect your approximate location to customize course recommendations.

3. How We Use Your Information

We use the collected information for the following purposes:

✅ To Provide & Improve Services

• Enroll you in free and paid courses.
• Personalize your learning experience and course recommendations.
• Send important notifications (course updates, reminders, offers).

✅ To Process Payments

• Securely process one-time and subscription-based transactions via Razorpay.
• Prevent fraudulent transactions and unauthorized payments.

✅ To Communicate With You

• Respond to support inquiries.
• Send marketing emails and promotional offers (You can opt out anytime).

✅ To Improve Security & Compliance

• Monitor and prevent fraud, abuse, or violations of our Terms & Conditions.
• Comply with Indian IT Act 2000 and global data protection laws.

4. How We Share Your Information

We do not sell or rent your personal data. However, we may share your data in the following cases:

A. With Third-Party Service Providers

We may share limited personal data with trusted third-party providers for:

• Payment Processing: Razorpay
• Email & Notifications: Mailchimp, SendGrid
• Analytics & Performance Tracking: Google Analytics, Facebook Pixel

B. Legal & Compliance Requirements

We may disclose your information:

• If required by law (court orders, legal investigations).
• To enforce our policies (prevent fraud, abuse, or policy violations).

C. With Your Consent

We may share data only when you explicitly grant us permission.

5. How We Protect Your Data

We take data security seriously and implement industry-standard protections:

• Encryption: All sensitive information is stored using SSL encryption.
• Secure Payment Processing: Payments are handled via Razorpay’s PCI-DSS compliant gateway.
• Access Control: Only authorized personnel can access user data.
• Regular Security Audits: We conduct routine security checks to prevent data breaches.

However, no system is 100% secure, and we encourage users to use strong passwords and avoid sharing login credentials.

6. Your Data Rights

If you are a user of TalentGro LMS, you have the following rights:

• Right to Access: Request a copy of your stored personal data.
• Right to Update: Edit your profile and account information anytime.
• Right to Delete: Request account deletion by emailing contact@talentgroglobal.com with the subject “Delete My Data”.
• Right to Withdraw Consent: Unsubscribe from marketing emails anytime.

Note: Some data (e.g., transaction history, certifications) may be retained for legal and compliance purposes.

7. Cookies & Tracking Technologies

TalentGro LMS uses cookies to improve user experience.

Types of Cookies We Use:

🍪 Essential Cookies: Required for site functionality (e.g., login, security).
📊 Analytics Cookies: Track user behavior to improve courses & marketing.
🎯 Advertising Cookies: Used for personalized ads (Google, Facebook Ads).

🔹 How to Disable Cookies?
You can manage cookies via browser settings or opt out of analytics tracking via Google Ads settings.

8. Data Retention Policy

We retain your personal data as long as:

• You have an active account on TalentGro LMS.
• Your data is needed for business or legal purposes.
• We are required to do so by Indian IT laws.

Once your account is deleted, we remove most of your data within 30 days, except where retention is required.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., external resources, partner trainers). We are not responsible for the privacy practices of these sites.

10. Governing Law & Compliance

This Privacy Policy is governed by Indian IT laws, including:

• Information Technology Act, 2000
• Data Protection Rules, 2011

We also follow GDPR principles for users outside India.

11. Changes to This Privacy Policy

TalentGro Global may update this Privacy Policy at any time. Users will be notified via:

1. Email notification (if major changes occur).
2. Website announcement.

Your continued use of TalentGro LMS after updates means you accept the new Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, contact us:

📧 Email: contact@talentgroglobal.com
📞 Phone: +91 79866 67827, +91 98888 77722

By using TalentGro LMS, you acknowledge that you have read and agreed to this Privacy Policy.